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| Shipping & Returns |
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Postage and Freight
All orders are sent via Australia Post, registered mail. Postage costs a flat rate of $15.40 inc. GST for orders under 3kg to anywhere in Australia. International customers will be contacted to finalise shipping details.
If you wish to arrange for express delivery via courier, please contact us by e-mail or telephone to make these arrangements.
International Postage to countries other than New Zealand
Please note that shipments to countries other than New Zealand may have postage costs of more than $35. After weighing the products ordered, the postage is calculated and then we send you an email to let you know the cost. We do not ship without your approval of the costs. For example, up to 390gram package to Ireland with insurance is about $45 but a 950 gram pacakage is $76 to the same country. The EmWavePCs weigh 390 grams while the portable emWave weighs 500 grams with the adaptor plug
Returns, Refunds and Credits
All customers seeking to return products for any reason should apply to us for approval to return. This may be done by phone, fax or email. Goods returned without prior written approval from us may not be credited.
Where we have sent incorrect, duplicated, damaged or faulty products, we will gladly accept the return at our expense, via a nominated courier, and refund the full invoiced price. Such requests should be notified to us as soon as possible after detection, so that the problem can be fixed.
Where the customer has ordered the incorrect material or has changed their mind, it may be returned at the customer's expense and, on receipt in a condition suitable for resale, a credit or refund will be processed for the invoiced value of the stock returned, less a $20.00 charge for administration, handling and storage, or 25% of the invoiced value of the materials returned, whichever is the greater.
Returns due to incorrect customer ordering or change of mind must be advised within 21 days of receipt of product, and return must be effected within 10 days of receipt of the return approval.
No returns will be considered for products that are considered obsolete or outdated, or for which site licences have been issued.
Multimedia toolboxes are not returnable for credit unless they are defective.
The method of credit will be vary according to the payment method. A credit card refund or cheque will be issued, depending upon the method the customer used to purchase the goods.
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